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Testimonials

Our dedicated team of property professionals work hard to get the very best results for our clients, and we're pleased to present the following feedback from satisfied Lucas Fox customers.

We work hard to meet our clients' full expectations

I found the buying process incredibly easy. Lucas Fox were fantastic, totally professional and helped me with information about buying and which lawyers to meet. Both my lawyer and Lucas Fox were in constant contact with me, and answered all of my queries. It was a totally smooth transaction which was mainly done when I was based in London.

Gilles Picciotto 02/02/2016

Lucas Fox were 100% professional from the get go. Our agent Steven listened to what we were looking for and took genuine interest in our needs as a family. I found that they listed the best cross section of properties on the island and I was really impressed with what they showed us. Buying in Spain is something we were new to and the process is very different from buying in the UK. The team at Lucas Fox made the process very smooth for us. They explained everything so we were prepared from the beginning to the end of the purchase. I feel they went above and beyond their role in the process and even helped after the sale with getting settled on the island. We feel we were very lucky to have bought a property though them as a result.

Laura Marks 15/02/2016

If all renting agents are like Pilar Rodriguez at Lucas Fox then you are in good hands. Pilar is very professional and a pleasure to be around, nothing was too much trouble. She was extremely helpful at all times, dealing with all aspects of my move to Barcelona, not just the rental but with all things related after I had moved in. Pilar steered the whole process, she was informative, cheerful and in fact there were no issues as it went so smoothly.

James Bretherton 17/02/2016

Our agent, Liza Kjellberg, from Lucas Fox was exceptional throughout the buying process and afterwards as we got settled. She sent many listings with photos and spent countless hours on the phone with me as we narrowed down the options. Liza really got to know our needs and wishes and had good insight into where in the city would be best for us. Lucas Fox has a great network of professionals that helped make the process quite smooth from afar.

Amy Lerner 10/12/2015

Aline has been a great mediator between my landlord and I and this has made the process of renting my apartment straightforward, especially useful when things don't quite go to plan! As a tenant I would recommend Aline and Lucas Fox.

Chris 10/10/2015

I worked with Olga to find an apartment in Barcelona. She is friendly, very efficient and honest. I was new to the city and wanted a holiday home. Olga was very useful of course in finding my dream apartment by the sea, but also with understanding Spanish law, translating for me, and ensuring that the process went very smoothly even though I didn't understand the Spanish system at all. She was also available even after the sale to lend assistance with transferring utilities, and with other things, which she didn't need to do but was happy to. Lucas Fox have the best apartments on their books and I soon intend to use Olga's services again to buy a second property for investment purposes.

Richard La Ruina 19/10/2015

In 2012 I moved to Spain with my partner and stepdaughter which entailed selling three properties in London and purchasing two properties through Lucas Fox in Cataluña all within the space of 4 months. Needless to say it was stressful dealing with all the logistics, solicitors, agents and viewings both in the UK and Spain. Lucas Fox were completely spot on in helping me with my search with a laid back style that was refreshing and at the same time very professional when push comes to shove. Lucas Fox also put me in touch with lawyers, banks and notaries guiding me through the unfamiliar process of relocating to Spain. Their expertise in the region and knowledge of dealing with foreign buyers was faultless and made the process as painless and exciting as possible.

Mark Roche 14/12/2015

Lucas Fox was professional, very efficient (most people didn't believe that we managed to find, sign the contract and move into an apartment in less than 2 weeks) and smooth at the same time. We are fully satisfied with your assistance and it was a pleasure to deal with you and Lucas Fox.

Stanislav Tsyganenko 11/09/2015

From the outset of our instruction, we felt in excellent hands. Aline found us the perfect apartment within twelve hours of making contact and on the very first viewing. Although the subsequent negotiations were slightly protracted, Aline was extremely proactive and supportive, calmly moving things forward and making the whole process stress free. An absolute pleasure to work with!

Linda Burke 19/09/2015

Since Bufete Frau Law Firm opened its office in Marina Botafoch in April 2014 the collaboration with Lucas Fox has been very close and positive. We believe that the key to Lucas Fox Ibiza's success is without a doubt its comprehensive database with fantastic properties and especially the professionalism and friendliness of all their staff members, especially Jason with whom we have established a great professional relationship. Thank you Lucas Fox Ibiza for achieving in each file a satisfied customer.

Lucia González 21/09/2015

We recently completed the purchase of an apartment through Lucas Fox, and having bought property overseas before we were expecting the process to be fairly complicated and lengthy. Neither of us speaks Spanish and we are aware of the pitfalls that can occur during the purchase. Luckily for us we were appointed Joanna Papis, who proved to be invaluable. Having quickly earned our trust, Ms Papis smoothed out the issues as they arose, liaising between the bank, the vendor and the purchasers, and anticipated every problem in advance. As a direct consequence, our experience of purchasing the apartment was improved immeasurably, and we have asked Ms Papis to manage the property for us in future. Thank you for making the experience such a pleasurable one. We are happy to recommend Lucas Fox and Ms Papis to any of our friends who are thinking of buying property in Barcelona.

Christopher Fowler and Peter Chapman 07/08/2012

Gaby and I wish to thank Joanna Papis for looking after us so well during our search for an apartment in Barcelona. During our "search" visits, she showed us apartments in many different areas of the city, and in many different styles of buildings. Joanna was always very friendly and professional in meeting us on time and explaining the differences between the flats. She spent some time trying to agree on a price for the 1-bedroom flat in Dreta de Eixample, but when that was not possible, found us the converted flat at the north end of Barri Gòtic; she dealt well with the developer, recommended us the solicitor and has helped us by being available to check that all was completed correctly in the flat and by being on site when some furniture was delivered. We couldn't have wished for a better person to have organised the purchase. Thanks again to Joanna. We'll be coming out soon to take the keys and meet the renting agent.

Brian and Gaby Clarke 18/03/2013

We would like to congratulate your company for having Ms Joanna Papis. In the first quarter of 2014 my wife and myself purchased a flat in Calle Bruc 136, Barcelona, with the help of Joanna Papis of Lucas Fox. Being German, we had never bought property in another country before and expected the process to be complicated and full of pitfalls. Joanna proved to be invaluable. Having quickly earned our trust, Joanna came up with exactly the type of apartments that were interesting for us. Thanks to her commitment and ability to fully understand our needs we found a flat on the first weekend. In the purchasing process, liasing between the vendors and us, Joanna smoothed out the issues as they arose and anticipated every problem in advance. She managed to negotiate conditions exactly in a way that they were a good compromise for all parties involved. Her tips re our German speaking lawyer were also very helpful. She provided any information required (i.e. on using the roof terrace) and followed up quickly and proactively on every step. Later on – as the deal was done already and Joanna had no obligation anymore to help us – she provided crucial and timely information about the touristic licence restrictions coming up in Barcelona. Her information allowed us to obtain a licence literally on the last possible day. We have already recommend Lucas Fox and Joanna Papis to our friends who are thinking of buying property in Barcelona and would always contact her and Lucas Fox for further purchases.

Birgit and Andreas Stumpf 14/07/2014

We would like to take this opportunity to thank you in writing for the outstanding service that has been provided by your company Lucas Fox, in respect of the sale of our Masia, at a difficult time when major economic problems were occurring in Spain and properties on the market, (particularly in our price range) were extremely difficult to sell. You did a marvellous job and it is very much appreciated by both of us. I would also like to give a special mention and add a further well-deserved vote of thanks to your marvellous ambassador Aurea Farzam, who I am sure due to her professionalism, skill, dedication and commitment clinched the sale of our property that I believe would not have happened without her invaluable first class service. My wife and I have a lot of respect and confidence in this lady who is a true professional. Having been in the service industry in the UK for over 45 years and regularly employing between 400 and 500 staff, I understand and greatly appreciate the value of excellent service and professionalism and Lucas Fox and Aurea Farzam have provided that.

Ivor and Sarah Williams 04/09/2015

I managed to buy exactly the right property within my budget and within a short time frame. Jason and Susanna made the whole process very straightforward from start to finish. I would be very reluctant to use any other agent on the Island when I return to the market. We even got sent a lovely bouquet of flowers on our wedding day.

Dr Nigel J Agger BDS 28/08/2015

I was recently in Barcelona house-hunting with my wife who is a former BBC Correspondent and we felt really very fortunate to have Mariela Gill from your office helping us - she went above and beyond to assist us and although we have delayed our move back to Europe for Asia, Mariela was very kind to our family and I would have no hesitation to contact her to help us with her move next year.

Dan Mcdougall 13/08/2015

I just wanted to send you a big thank you for your support over the past few months and for helping my partner and myself for successfully buy a property in Barcelona. We cant be happier with the outcome and we truly appreciate the level of service provided to us during the process. Your agent Rafael Rosendo has been extremely professional in his support whilst keeping a personal level of communication and involvement. We will certainly be recommending his services to our own network and will definitely contact him for any future business. He knew exactly what we are looking for, found us several properties that we are interested in and was constantly available and reachable – even during the weekends – to help us complete the deal successfully.

TA and PK 05/12/2012

I wish to thank Joanna for looking after us so well during our search for an apartment in Barcelona. During our 'search' visits, she showed us apartments in many different areas of the city and many different styles of buildings. Joanna was always very friendly and professional in meeting us on time and explaining the differences between the flats. She spent some time trying to agree on a price for the one bedroom flat in Eixample but when that was not possible, found us the converted flat in the Barri Gotic. She dealt well with the developer, recommended us the solicitor and has helped us by being available to check that all was completed correctly in the flat and by being on site when some furniture was delivered.

BC & GC 07/02/2013

We wish to complement your organization on its level of professionalism and we particularly wish to compliment your representative Victoria Lung who managed the sale on behalf of your organization. We were so favourably impressed by her comprehensive knowledge of the property market in Barcelona, her general work ethic, her attention to every detail, her organizational skills, her prompt and timely response to even the most cumbersome request and above all her infinite patience and unfailing good humour that we feel compelled to write to you to sing her praises. You are indeed to be complimented on the quality of both your organization and your staff.

CO & AAA 12/03/2013

We have just purchased a home on Gran de Gràcia and we would like to share with you our delight and appreciation of the service we have received from Lucas Fox, and especially Joanna Papis. Joanna has been incredible. We first met when she patiently took us (a family of five) through the baking hot streets of Barcelona, showing us properties, and also simultaneously giving us an insider's tour of the city. We have now completed the 'compraventa', in record time considering we did not have an NIE number, a bank account or a lawyer. It was all down to Joanna, her calm and competent manner, and her cheerful professionalism. Her favourite response whenever we encountered yet another difficulty or obstacle was "it's not a problem" and she promptly proceeded to find us a solution or present a workable alternative. Through Joanna, we experienced the highest level of customer service, which gave us a very positive impression of Lucas Fox. We will be sure to recommend your firm on to our friends and acquaintances.

Sanya and Carlos Böhles 04/02/2014

We wanted to find someone in the region that listened to us, opened our eyes to the potential in the area, and was willing to put the time in. In Tom Maidment we found that person! The quality of the properties on offer were exceptional. The website was simple to navigate and we were able to select those which we wished to see. Tom collected us from the airport, and spent a number of days driving us around the region, showing us the properties, as well as giving us some pointers on things to consider. We made three trips over several months, and never felt under pressure from Tom. We feel our relationship with Tom and the Lucas Fox team extends beyond the transaction of buying a house abroad, to the establishment of a trusted partner in our overseas adventure.

Hugh Roper 17/02/2014

We were extremely impressed by the Alella office staff who have been professional and supportive throughout the whole process. Without a good knowledge of Spanish, it would have been very hard indeed, and without the professionalism and assistance of the Alella staff it would never have been possible to buy the house so easily. Lucas Fox have been ready to go the extra mile (or kilometre!) to fix problems, which would have been very difficult without them. In terms of "process", it was easy in our case. We had a vendor anxious to sell, and we were in a position to complete quickly. Lucas Fox stepped up to the task of accelerating the process, and worked very efficiently with us. Having a multilingual staff was essential, and is a significant strength of the company.

Jeremy Rowe 11/11/2014

Having seen an article in the New York Times in July 2015 about a property in Catalonia, I had a look at the Lucas Fox website. I found it to be comprehensive with great pictures, distribution and location information - and all in perfect English (unlike some of their competitors). I sent an email to inquire about some of the properties and received a reply back immediately from Rafael Rosendo from the Maresme Coast office. On the strength of our emails, I booked a one day return trip to Barcelona and was met by Rafael at the airport. I didn't find my dream house that day but continued to correspond with Rafael throughout the autumn. In February 2016 I returned and found my house. In early April we signed the deeds.

Throughout the entire process Rafael provided me with all the information I required. Lucas Fox website is very helpful with all the necessary information to understand the purchase process in Spain. Rafael also gave me contact names for lawyers, banks, gardeners, maintenance, painters etc so that I could ensure all work was done by trusted companies - so important if you are not from the area. As an overseas buyer, I needed an agent to visit properties on my behalf and provide me with feedback so I could narrow my search for my return visit. Rafael not only did that but also helped in my negotiations with banks regarding transfers and contractors etc to ensure the best terms for me. Rafael called me regularly to ensure I had all the details and to provide any assistance that was required. I am very grateful for all he has done, but most importantly I feel that Rafael and Lucas Fox represent an exceptionally professional and trustworthy real estate company who understand what their clients require and provide a service that I cannot rate highly enough. I am thrilled with my new house. Thank you so much.

Maeve O'Donovan 21/04/2016

The service we have received from Lucas Fox from helping us to choose the right property, to negotiating the right price, to working through the legals and communicating with the vendor and all associated utility and service companies, has been second to none. Not only that, our agent Tom Maidment has been very kind and friendly and provided a personal service to help us to move into our new property and settle, ensuring that any challenges we face are easily overcome, even, post sale completion. We highly recommend Lucas Fox.

Chrissie Nuttal 25/04/2016

Lunes 25 de abril, vimos sobre Idealista un piso en El Born. Llamamos a muchas agencias porque este piso se encontraba en muchas agencias. Tuvimos mucha prisa porque mi esposa se iba de viaje. Ninguna respuesta. Sí, una, de Miguel Cidoncha. Que no tuvo las llaves del piso, pero me dijo "vamos a ver, hay alquilinos, ententaremos de entrar y ver el piso". El lunes a las 8 de la tarde, visitamos el piso. Hicimos una proposición pero más bajo que el precio inicio. Miguel trabajaba durante 10 días para nosotros, el sábado, el domingo hasta las 11 de la noche, hacía un trabajo que nunca hemos visto. Buscó todas las soluciones para encontrar una buena solución. Pidió a su dirección bajar vuestras comisiones para finalizar la venta. La propietaria estaba muy difícil y finalmente, no encontramos un acuerdo. Pero estar en contacto con un agente inmobiliario como Miguel, fue la primera vez de nuestra vida. ‎Un agente genial.

Alexandre Bertoldo 07/05/2016

Estamos muy contentos de haber comprado una vivienda en Barcelona. Agradecido por el trato recibido por Veronica Escudero para llevar a término la compraventa. Ha demostrado ser una gran profesional. Nuestras mejores felicitaciones por su agente. 

Carme Gras 31/08/2016

Tuvimos la suerte de encontrarnos con un profesional como Gregori Masó y un equipo como el de Lucas Fox que, ante las situaciones más exigentes, no solo supieron estar a la altura si no que aportaron aquella pequeña diferencia que marca las grandes diferencias. Mi recomendación como comprador.

Francisco Fuentes 31/08/2016

I was assisted by Monica Nahas, with the purchase of an apartment in Barcelona in June - July 2016.  She was diligent, polite and very responsive by email, which I appreciated. Most important, she worked quickly and provided me with sensible and honest comments, which I appreciated. She also referred me to bankers, lawyers, etc. which was very helpful as I am totally unfamiliar with Barcelona. All in all, I had a great experience working with her, and would seek her help again should I want to buy another apartment in Barcelona. So, if she exemplifies the service and quality of Lucas Fox, then I'd have to say, Lucas Fox did very well by me, and I am very grateful.

Clare Wee 01/09/2016

I have been working with real estate agents in Asia for 25 years. When I decided to buy a family home in Spain, I did extensive research. Lucas Fox was far and away my first choice. Throughout the whole process, they were highly professional, resourceful and supportive. They guided me through the legal processes for the purchase, helped me set up banking, home security, renovations and furniture, etc and assisted in arranging the 'golden visa' for my wife. Their support continued long after the purchase was concluded. A great experience. In fact, by far the best real estate company I have experienced.

Tony Williams 04/09/2016

I am extremely happy with the service provided by Lucas Fox. We just completed our second house purchase in 2 years. There are several reasons for this appreciation. First, we like the quality, list and location of the various showings (properties). Although the agency does specialize, the quality of what it has on offer ranks among the best, and met our very specific requirements. These included the Gothic area in general and Eixample. Second, we must highlight the special attention given at all times by the designated "account manager" Monica Nahas. She is truly first class in terms of service. She is pleasant, knowledgeable of the properties she had on offer, and was able to decode quickly what one was after. One of her hallmarks is she was never pushy. She turned up at the meetings on time, often during difficult hours. She accommodated us rather than the other way around and was happy to do so. I like the fact that she was always respectful of both the vendor and us alike. This is tantamount to a high level of professionalism, total transparency and maturity. Her services went well beyond agreeing the purchase itself. She was always available to work quickly and effectively with the legal and bank teams. This made a big difference when it came to making the purchase timelines. There is no doubt that she is a great asset to Lucas. We would like to share the same positive sentiments about Lucas Fox's Managing Partner Grigori Maso.  We met him briefly during the second purchase and was truly impressed by the care and attention he displayed to all parties. Like Monica, he is a nice person doing a great job. Despite being busy, he and Monica Nahas made us feel like we were the company's most important customers on the day. Third, we like the office. It has quality written all over it. The business is multi-lingual (a total must for us) and always displayed a special air of small and personal which of course does not intimidate.  The online information is detailed, up to date and easy to navigate. 

 All in all, Lucas Fox is the best team we ever dealt with in the real estate business. It made buying property in Barcelona really easy. I think it appeals to locals and overseas buyers alike. I am sure the business will continue to grow (it already has branches all over Spain), although I am confident that it will retain its special customer personal care brand name.  We are very happy customers.

Juan Miranda 11/09/2016

We are very excited to move into our apartment we have rented with the exemplary help we had from Shirley Rhodes. We have discovered in the last several weeks that an international move can be very challenging. Thanks to Shirley, finding a new home became a much easier task than we had imagined. With prompt responses to our many questions, we knew we had chosen the proper company, and with Shirley's guidance, our anxieties diminished. We appreciated Shirley's attention to detail and her concern for our success in our relocation to Barcelona. We have certainly enjoyed working with Shirley, and Lucas Fox, and we can highly recommend them to anyone needing relocation help in the future!

Patricia & John Todd 13/09/2016

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