Salesforce Administrator

We’re looking for a new member for our Sales Operations team to lead the ongoing development of the Salesforce.com Sales and Marketing Cloud platforms.

We need someone with project management skills, who is an accomplished administrator, that can wear the hat of a Salesforce Analyst and who is committed to improving company-wide Salesforce usage and adoption.

Key Duties & Responsibilities

  • Handle all basic administrative functions including creating new users, data maintenance, reports and dashboards, workflows, process builders and flows.
  • Offer first line support for end users on the phone and through Tickets.
  • Manage SFDC data feeds and other integrations.
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with management to establish suitable processes to support administrative, development, and change management activities.
  • Assist in training of new users and grow the SFDC skill set across the organization.
  • Create and update procedural and training documentation relating to SFDC.
  • Work independently with different departments to define and document development requirements.

Requirements

  • Minimum three years of experience as a Salesforce.com administrator.
  • Strong understanding of the SFDC platform, best practices and functionality.
  • Excellent project management skills and a positive attitude.
  • Strong data management abilities
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Creative and analytical thinker with strong problem-solving skills.
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
  • Innovative approach to support & training.

Valued

  • Fluent in English and Spanish
  • Salesforce.com Admin (ADM201 and ADM211) certified
  • Experience with Marketing Cloud

If this sounds like you, please send your CV and cover letter to hr@lucasfox.com.

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